Learn Who we are and How we work
PDJ is built on decades of experience, a practical mindset, and a commitment to reliable delivery. Explore our values, our regional footprint, and the people behind our service.
Trusted by Enterprise Leaders
We support infrastructure built on platforms from some of the world’s most respected IT manufacturers:
About PDJ
PDJ (Performance Data Japan) supports enterprise IT operations across Japan with bilingual teams and practical experience. As part of AdventEdge Technologies Asia (ATA), we blend local service with regional reach. From Tokyo to Osaka and across APAC, we deliver consistent, trusted support.
Our Mission
Our mission is to deliver reliable, responsive IT services with professionalism, integrity, and measurable results. We focus on solutions that are practical, secure, and tailored to evolving business needs.
PRIDE
Professional
Reliable
Innovative
Dedicated
Efficient
Our Commitment to You
At PDJ, we stand behind the values that define our work: Professional. Reliable. Innovative. Dedicated. Efficient. These principles are not just words. They guide how we deliver, how we communicate, and how we improve.
If you feel we have fallen short of these standards, we want to hear from you. You can contact our leadership team directly at pride@performancedata.co.jp. We welcome your feedback and will work with you to make things right.
Our promise is simple: we take pride in our work and aim to earn your trust every day, on every engagement.
—The PDJ Team
What We Deliver
Field Engineering & IT Support
We deliver practical, bilingual IT support across Japan. Our engineers provide on-site and remote service for SMEs, retail locations, and enterprise data centers, ensuring responsive, SLA-backed results.
Project & Incident Response
From urgent escalations to planned projects, our field teams handle IT issues, IMAC requests, and WiFi surveys with speed and precision. We combine flexibility and professionalism to keep your operations running smoothly.
ITAD & Logistics Support
We provide secure IT asset disposition, inventory management, and hardware logistics across Japan. From office moves to decommissioning, our process ensures clean handoffs, proper handling, and full accountability.
Cybersecurity Support
We help clients strengthen their security posture with practical solutions such as endpoint protection, firewall configuration, routine firmware updates, and access controls. Each engagement is tailored to real-world business needs.
Enterprise IT Support. Reliable By Design.
At PDJ, support is more than a service—it’s a commitment. Our Global Support Call Center (GSCC) is built to help enterprise teams across Japan stay productive by responding quickly, solving issues efficiently, and keeping operations running smoothly.
Whether it’s a late-night escalation or a routine request, the GSCC is always ready. Because when support works—your business moves confidently.
Support That Covers More Than Just IT
PDJ’s Global Support Call Center (GSCC) goes beyond ticket resolution. We deliver a full spectrum of enterprise support, tailored to how modern teams operate:
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Technical Support: From troubleshooting to hands-on resolution, our engineers are equipped to handle the complex.
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Customer Service: Every interaction is handled with professionalism and care—because user experience matters.
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Helpdesk Operations: We remove friction from IT workflows, so issues don’t become disruptions.
Streamlined by Smart Tools
Our support platform is integrated with industry-standard tools for faster response and smarter routing. From intake to resolution, we focus on speed, accountability, and minimizing downtime.
Learning That Keeps Support Sharp
Excellence isn’t static—it’s something we practice. PDJ’s GSCC team completes structured refresher training every six months, with additional content added after major incidents. Regular testing ensures our agents stay current, confident, and ready to respond.
Support Across Channels and Borders
Our GSCC offers multi-channel support—by phone, email, live chat, and more—so users can reach us however they prefer. We serve enterprise teams across Japan and beyond, removing barriers between location and resolution.
Trusted to Represent You Well
PDJ’s GSCC is an extension of your brand. We apply consistent quality control to every interaction and prioritize professionalism at every level—so your users get the support they expect, and your reputation stays intact.
Secure, Efficient, and Cost-Effective
Outsourcing to PDJ means freeing up internal resources while gaining a reliable support partner. From compliance to data security, we handle every request with care and accountability.
That Moves With Your Business
Responsiveness and efficiency aren’t extras—they’re essential. PDJ’s GSCC delivers enterprise-class support that scales with your needs and helps keep your business competitive.
Let’s talk about how we can support your teams. Today and as you grow.
